Lets Talk CX Management Strategies for Contact Centres

In this video I chat to Jay Thattai who is the owner and founder of CXonCloud and UnLoc who are Voice of the customer Specialist helping you create a full end to Customer Experience management strategy with their solution via CXonCloud.
We talk about how you start with Surveying the interaction post your agent interaction and how you can use the insights from these to allow Team leaders to coach and close the loop as well as feed into your process improvement stack key themes that can help improve Customer experience.
We explore how you can develop an end to end customer loyalty and reward programme to build, trust, engagement and advocacy in your customer base to ultimately ensure you CX programme gives you a return